Requiesco

Legal entity MAIKO BOSSUYT EI
Trademark: REQUIESCO
SIRET: 83418091100036

Contact
- billing@requiesco.cloud
- dpo@requiesco.cloud
- legal@requiesco.cloud
- security@requiesco.cloud
- support@requiesco.cloud

Terms of Service

Requiesco provides a SaaS named "Hosted-PBS", an "as a service" version of Proxmox Backup Server. Users can choose between different plans (shared, dedicated, enterprise) and the storage size needed for their backups. See our pricing page for more details.

Conditions of Use:

• By using our service, you agree to comply with our terms and policies.
• Users must provide accurate information and update it as necessary.
• Users are responsible for the security of their account and data.

Provider Obligations:

• We ensure the availability of the service but cannot guarantee uninterrupted access.
• We maintain the service with the highest security standards.

Termination and Cancellation:

• Users can cancel their subscription at any time by contacting us. There are no refunds for the current billing period.

Usage Restrictions:

• Any abuse or misuse of the service will result in termination without refund.

Client Responsibilities:

• The Client is solely responsible for their administration and use of the Service, including the Storage Space.
• It is the Client’s responsibility to check that they are using the Service without saturating the bandwidth or volume that they have ordered for their use case.

Content Responsibility:

• The Client is solely responsible for the Content they transfer and store as part of the Service, including its use, operation, and update.
• Requiesco does not have knowledge of the Content stored by the Client as part of the Service, particularly in the Storage Space.
• The Client shall ensure that it uses the Service exclusively for storage purposes.

Restrictions:

• The Client agrees to use the Service in a reasonable manner and acknowledges that Requiesco may immediately suspend the Service and/or terminate the Contract in the event of:
• Manifestly abusive use of the Service (particularly with regard to the frequency of reads/writes).
• Non-compliance with the provisions of these Special Conditions, the General Terms and Conditions of Service, the laws and regulations in force, and/or in the event of a violation of third-party rights and/or a request made to Requiesco by a competent authority.
• The Client acknowledges that the right to suspend the Service and/or terminate the Contract is without prejudice to any damages that may be claimable by Requiesco.

Service Continuity:

• Requiesco cannot be held responsible in any capacity whatsoever, including in solidarity, for the Client’s Content or for the way it is used as part of the Service, including its transmission, distribution, collection, operation, and update.
• The Service, and in particular the Cloud Computing technologies that allow the storage capacities of host servers to be operated via the internet and are used by Requiesco for infrastructure management, does not include a guarantee of Service continuity, nor a guarantee of protection and preservation of the Client’s Content.
• The Client remains solely responsible, in particular in the event of hosting the Content needed to continue their activities, for backing up their Content on separate physical media in a separate location, for setting up and managing a business continuity and/or disaster recovery plan, and more generally, for any technical and organizational measures likely to enable the Client to continue their activity in the event of a major malfunction of the Service, which may affect the availability and integrity of its Content and consequently the continuity of its activity.

Location:

• The Datacenter available for providing the Service are mentioned on the Requiesco Website or during the Order.
• When several locations are available, the Client can select the location(s) of their choice when ordering, if applicable to the plan they select.
• The Client acknowledges and accepts that they are also subject to the applicable legislation of the territory in which the Service is installed and its Content stored, in addition to the applicable legislation of the territory in which they use and/or access the Service.
• They also acknowledge that Requiesco has the ability to suspend their Service when it is being used for an activity that is prohibited in the physical location of the equipment provided by Requiesco.
• Requiesco does not carry out any backups of the Content stored on the Service, and the data replication mechanisms implemented by Requiesco as part of the Service do not under any circumstances constitute a safeguard for the Client against the loss or alteration of their Content.
• It is therefore the Client’s responsibility to take all necessary measures to back up their Content as part of the Service, in order to be able to restore it in the event of its loss or deterioration.

Service Level Agreements (SLA):

• Contact: When the Service is unavailable or experiencing faults for which Requiesco may be held responsible, it is the Client’s responsibility to contact the Requiesco teams and open an Incident Ticket from their Management Interface.
• SLA: Requiesco agrees to ensure the Service’s availability levels as described below (the “SLA(s)”).
• Monthly Service availability rate: 99.9% (Corresponding to a maximum of 43m 28s of Unavailability).
• When the Incident is reported and an Incident Ticket is created, the Client shall provide Requiesco with any useful information for Requiesco’s diagnosis and intervention. The Client agrees to always remain available in order to be able to collaborate with Requiesco at their first request, in particular by providing it with any additional information, as well as carrying out any necessary tests and checks. If required, the Client shall give Requiesco access to its Management Interface.
• If the Client’s intervention is necessary for the diagnosis to be established or for the Incident to be resolved, and the Client is not available or does not collaborate with Requiesco, the corresponding period is not counted as downtime.
• Under no circumstances can the Client claim the aforementioned compensation in the event that non-compliance with the SLA results in:
• Events or factors outside of the control of Requiesco, such as but not limited to: cases of force majeure, third party acts, problems connecting to the internet network, malfunction of the Internet network, malfunction or misuse of hardware or software under the Client’s control.
• Failure on the Client’s part to fulfil the obligations listed as part of this Contract (including a lack of cooperation towards resolving the incident).
• Incorrect or inappropriate use of the Service by the Client (including misuse of instances or the Management Interface, etc.) or configurations made by the Client on the Service that do not allow Requiesco to verify the Service’s availability.
• Scheduled maintenance.
• An interruption occurring under the conditions set out in this document.
• Hacking.

Service Duration:

• Duration: During Ordering, the Client selects the initial duration of their Service subscription (“Initial Duration”). The Initial Duration begins on the day that the Service is made available.
• At the end of the Initial Duration, the Service automatically renews for successive periods of the same duration (“Renewal Period(s)”), unless the Service is renewed for a different duration or the Service is terminated under the conditions set out in the Contract.
• The Client may modify the duration of future Renewal Periods for their Services using their Management Interface, at least 24 hours before the end of the Initial Duration or the current Renewal Period.
• When the Initial Duration does not begin on the first day of the calendar month (start-up during the month), the Service’s renewal cycle is realigned to a calendar cycle during the first renewal so that the following Renewal Periods begin on the 1st of the calendar month.
• If the Client does not wish for a Service to be renewed at the end of its Initial Duration or current Renewal Period, they must deactivate the automatic payment function in their Management Interface at least twenty-four (24) hours before the end of the Initial Duration or current Renewal Period.
• If automatic payment is deactivated under the conditions set out above, the Service is automatically terminated and deleted at the end of the Initial Duration or current Renewal Period.
• However, the Client retains the ability to renew the Service up to twenty-four (24) hours before its Expiry Date, either by reactivating the automatic payment function, or by paying for the next Renewal Period in advance.

Service Termination:

• Upon the Service expiry date or cancellation date, all Content stored on the Storage Space is automatically and irreversibly deleted after a five (5) calendar day period. The Client is solely responsible for any operations (such as backups, transfers, snapshots) that they deem necessary to carry out in order to protect against the loss of their Content before the Service is stopped for whatever reason.

Privacy Policy

Personal Data Collected:

• Name, Surname, Phone Number, Company Name.
• Payment information is managed by Stripe, and Requiesco does not store any payment details.

Data Usage:

• Personal data is used strictly to fulfill the service contract.

Data Sharing:

• We do not share or sell personal data.
• Data may be shared with authorities if required by law.

Access, Modify, or Delete Personal Data:

• Users can manage their data through their personal space or by contacting us.

Data Retention:

• Personal data is retained for 2 years after the end of the contract. Backup data is retained for 5 days post-contract to allow for service restoration in case of payment errors or oversight.

Security Measures:

• Data is stored securely and encrypted on our servers.
• Access audits and automated alerts for anomalies are in place.

Cookie Policy

Cookies Used:

• We do not use tracking or advertising cookies. A temporary authentication cookie is used during login and deleted upon logout or expiration.

Cookie Usage:

• Used exclusively for authentication purposes.

Managing Cookies:

• The authentication cookie is essential for the client area and cannot be disabled.

Tracking Visits:

• We use Matomo, hosted on our servers in France, for tracking visits without using cookies. Data is anonymized and no identifiable information is stored.